Order Cancellation Policy

Sometimes Plans Change – We Understand

At Axiras, we know that life can be unpredictable. Whether you’ve had a change of heart, found a better fit elsewhere, or circumstances have shifted, our cancellation policy is designed to be as accommodating as possible while maintaining the efficiency that gets your orders to you quickly.

Your 24-Hour Grace Period

The Golden Window for Changes

From the moment you complete your purchase, you have 24 hours to reconsider your decision. This timeframe balances your need for flexibility with our commitment to fast order processing and dispatch.

Why 24 hours? Our fulfillment team works diligently to prepare and ship orders within 1–2 business days. This grace period ensures we can honor your cancellation request before your glassware begins its journey to you.

The Simple Cancellation Journey

Reaching Out Within Your Window

If you need to cancel within the first 24 hours, simply contact our customer care team. We’ve streamlined the process to be as straightforward as possible.

When you contact us, please include:

Your order number (found in your confirmation email)
Your purchase date
Reason for cancellation (optional, but helps us improve)

Our team will review your request immediately and guide you through the next steps to ensure your cancellation is processed smoothly.

Important: Cancellations are only possible if your order has not yet been dispatched from our facility. Once your glassware has been packaged and handed to our courier partners, the cancellation window closes to protect delivery integrity.

Your Money, Safely Returned

Hassle-Free Refund Processing

When we process your cancellation, returning your payment is our priority. Refund timelines depend on your original payment method:

PayPal Balance Payments – Refunds appear within 2 business days.
Credit Cards via PayPal – Refunds are processed immediately, though your bank may take up to 10 business days to reflect the credit on your statement. This delay is controlled by your financial institution.

Our Promise: We never charge fees for legitimate cancellations or refunds. You will always receive the full amount you originally paid.

After the 24-Hour Window

When Your Order is Already in Motion

Once your order has been dispatched, cancellation is no longer possible. However, you still have options.

If you need to return your items after they arrive, our Returns & Refund Policy provides a 30-day return window. You can try the glassware, evaluate its fit in your home, and return it if it doesn’t meet your expectations.